Warranty & Repairs Policy – AresDrop

This policy applies to products purchased from AresDrop and should be read together with our Refund & Returns Policy. Product-specific manufacturer warranty terms, where available, are shown on the relevant product page.

Products That Arrive Defective or Do Not Work

If a product arrives damaged, defective or does not work, contact AresDrop immediately and stop using the product if continued use may cause damage or create a safety risk.

  • Reported within the first 24 hours after delivery: after the return is approved and arranged by our support team, AresDrop will cover the reasonable return shipping cost.
  • Reported after the first 24 hours and up to 15 calendar days after delivery: the request will be handled as a warranty inspection and the customer is responsible for sending the product to AresDrop.

If a manufacturing defect is confirmed, AresDrop will provide the remedy required under applicable UAE law. This may include repair, replacement or refund, depending on the circumstances and applicable warranty terms.

Warranty Claim Requirements

  • Order number and proof of purchase
  • Product serial number, where applicable
  • A clear description of the fault and supporting photos or videos when requested
  • The product and all relevant accessories required to test the fault

Warranty Exclusions

A warranty claim may be declined where the problem was caused by misuse, accidental or liquid damage, improper installation, unauthorised repair or modification, use outside the manufacturer’s instructions, or unsafe packaging during return transit. These exclusions do not limit mandatory consumer rights under UAE law.

Data and Repair Services

Customers should back up and remove personal data where possible before submitting a device. If an authorised repair provider is required, AresDrop will share only the contact and delivery information necessary to process and return the repair, in accordance with applicable data-protection requirements.

How to Submit a Claim

Contact AresDrop before sending any product. Do not send products without a return or warranty approval.

Email: support@aresdrop.com
Website: https://aresdrop.com/contact-us/

Consumer Rights

Nothing in this policy limits any mandatory rights or remedies available to consumers under applicable UAE law.