Delivery & Return
Free delivery available on 1000s of products over 500 AED. Choose a specific delivery date & time that suits you for an additional fee.
Delivery Options Overview
AresDrop offers fast and reliable delivery options tailored for your convenience.
If you're located in Dubai, Ajman, or Sharjah, you can enjoy same-day delivery through our express AresDrop delivery team or our trusted partner Aramex. For other Emirates across the UAE, delivery is handled by Aramex and usually takes around 1 to 3 working days depending on your location. You can also choose to pick up your order from our shop if that suits you better.
On this page, you’ll find an overview of all available delivery options.
*Delivery Locations:
We ship to all Emirates within the UAE: Abu Dhabi, Dubai, Sharjah, Ajman, Umm Al Quwain, Ras Al Khaimah, and Fujairah.
*Delivery Methods & Timeframes:
- Standard Delivery:** 1–3 working days via trusted partners such as Aramex.
- Express Same-Day Delivery:** Available in Dubai, Sharjah & Ajman when ordered before 2:00 PM.
- Store Pickup: Available by appointment at our Dubai office.
*Shipping Issues:
If your order is delayed, damaged, or lost during transit, contact us immediately at support@aresdrop.com.
1. Order the Product and Specify the Delivery Method
2. You Will Receive an Order Confirmation Message
3. Wait for Your Order to Arrive
4. Pick up Your Order at The Checkout Area
Small items
| Standard delivery Get it in 1 working days | |
|---|---|
| Orders over 500 AED : All day delivery. Order anytime: | FREE |
| Orders under 500 AED: All day delivery. Order anytime: | 10AED |
| Next day delivery Get it next day, 7 days a week | |
|---|---|
| All day delivery. Order by 9pm. | 10AED |
| Weekday time slot from 12noon - 5pm. Order by 9pm. | 10AED |
What do we mean by small?
At AresDrop, most of our products fall into the digital and gaming category — such as headsets, keyboards, gaming mice, controllers, consoles, and accessories.
Exchange or Return of Goods
Unopened and unused products may be returned within 15 calendar days of delivery, subject to inspection and approval. Products that arrive damaged, defective or do not work may be returned for inspection. For approved defects reported within the first 24 hours after delivery, AresDrop covers the reasonable return shipping cost. From after the first 24 hours up to 15 calendar days, the customer is responsible for sending the product for warranty inspection. If an order is cancelled after dispatch, delivery and return shipping costs are the customer's responsibility. Approved refunds are returned to the original payment method; cash-on-delivery payments are refunded by bank transfer or another agreed method. See the Refund & Returns Policy for full details. Nothing in this policy limits mandatory consumer rights under applicable UAE law.
Return Conditions and Refunds
Unopened returns must remain unused and in their original sealed packaging with all accessories, manuals, promotional items and proof of purchase. Defective products may be opened where necessary to identify the fault.
All returns require prior approval and inspection by AresDrop. Damage caused by misuse, accidental damage, improper installation, liquid damage or unauthorised repair is not treated as a manufacturing defect.
Once a return is inspected and approved, the refundable amount will be returned to the original payment method. For cash-on-delivery payments, the refund will be made by bank transfer or another method agreed with the customer. AresDrop normally processes an approved refund within 2–4 working days; banks and card providers may require additional time.
For complete requirements and instructions, read our Refund & Returns Policy.
FAQs
Local Delivery (UAE):
Orders within the UAE are delivered within 1–3 business days via trusted courier services.
All orders are carefully packed to ensure safe delivery. For any questions about shipping, feel free to contact our support team.
You can check the status of your order at any time using the mobile number you provided during checkout.
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For any shipping questions, message or call us on WhatsApp at +971506206991. We’re here to help.
Yes, you need to provide your Order Number upon delivery to receive your order.Yes, you’re welcome to visit our office for an in-person purchase.
Please note that visits are by appointment only, as we operate from an office—not a retail store.
Our address is listed in the Contact Us section.
Yes, you need to provide your Order Number upon delivery to receive your order.