Refund & Returns Policy – AresDrop
At AresDrop, we want customers to shop with confidence. This policy applies to purchases made through aresdrop.com and is subject to applicable consumer protection laws in the United Arab Emirates.
Unopened Products
An unopened and unused product may be returned within 15 calendar days of delivery, subject to inspection and approval by AresDrop. The product must be in its original sealed packaging, complete with all accessories, manuals, promotional items and proof of purchase. Products that have been opened, used, activated, registered or are missing packaging or accessories are not eligible as unopened returns unless they are defective.
Defective, Damaged or Non-Working Products
A product that arrives damaged, defective or does not work may be returned for inspection.
- Reported within the first 24 hours after delivery: AresDrop will cover the reasonable return shipping cost after the return is approved and arranged by our support team.
- Reported after the first 24 hours and up to 15 calendar days after delivery: the request will be handled as a warranty inspection. The customer is responsible for sending the product to AresDrop. If a manufacturing defect is confirmed, AresDrop will provide the remedy required under applicable UAE law.
Customers should stop using a product if continued use may cause damage or create a safety risk. Clear photos or videos, the order number and proof of purchase may be requested to help assess the issue.
Return Approval and Inspection
All returns require prior approval from AresDrop. Returned products are inspected after receipt. Damage caused by misuse, accidental damage, improper installation, unauthorised repair, liquid damage or failure to follow the manufacturer’s instructions is not treated as a manufacturing defect.
Cancellations and Delivery Costs
If an order is cancelled before dispatch, please contact us as soon as possible. If an order is cancelled after it has been dispatched, the customer is responsible for the delivery and return shipping costs. Any applicable shipping costs may be deducted from the refund.
Refunds
Once a return is received, inspected and approved, the refundable amount will be returned to the original payment method. For cash-on-delivery payments, the refund will be made by bank transfer or another method agreed with the customer. AresDrop normally processes an approved refund within 2–4 working days; banks and card providers may require additional time to credit the amount.
How to Request a Return
Contact AresDrop before sending any product. Include your order number, proof of purchase, reason for return and, for damaged or defective products, clear photos or videos.
Email: support@aresdrop.com
Website: https://aresdrop.com/contact-us/
Operating in: United Arab Emirates
Consumer Rights
Nothing in this policy limits any mandatory rights or remedies available to consumers under applicable UAE law.