Delivery & Return
Free delivery available on 1000s of products over 500 AED. Choose a specific delivery date & time that suits you for an additional fee.
Delivery Options Overview
AresDrop offers fast and reliable delivery options tailored for your convenience.
If you're located in Dubai, Ajman, or Sharjah, you can enjoy same-day delivery through our express AresDrop delivery team or our trusted partner Aramex. For other Emirates across the UAE, delivery is handled by Aramex and usually takes around 1 to 3 working days depending on your location. You can also choose to pick up your order from our shop if that suits you better.
On this page, you’ll find an overview of all available delivery options.
*Delivery Locations:
We ship to all Emirates within the UAE: Abu Dhabi, Dubai, Sharjah, Ajman, Umm Al Quwain, Ras Al Khaimah, and Fujairah.
*Delivery Methods & Timeframes:
- Standard Delivery:** 1–3 working days via trusted partners such as Aramex.
- Express Same-Day Delivery:** Available in Dubai, Sharjah & Ajman when ordered before 2:00 PM.
- Store Pickup: Available by appointment at our Dubai office.
*Shipping Issues:
If your order is delayed, damaged, or lost during transit, contact us immediately at support@aresdrop.com.
1. Order the Product and Specify the Delivery Method
2. You Will Receive an Order Confirmation Message
3. Wait for Your Order to Arrive
4. Pick up Your Order at The Checkout Area
Small items
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Standard delivery Get it in 1 working days |
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Orders over 500 AED : All day delivery. Order anytime: |
FREE |
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Orders under 500 AED: All day delivery. Order anytime: |
10AED |
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Next day delivery Get it next day, 7 days a week |
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All day delivery. Order by 9pm. |
10AED |
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Weekday time slot from 12noon - 5pm. Order by 9pm. |
10AED |
What do we mean by small?
At AresDrop, most of our products fall into the digital and gaming category — such as headsets, keyboards, gaming mice, controllers, consoles, and accessories.
Exchange or Return of Goods
Return Policy
At AresDrop, all sales are final and we do not offer returns or warranty on products. However, if your item arrives damaged or not working, you have 3 calendar days from the date of delivery to report the issue. In such cases, you may return the item at your own shipping cost to AresDrop for inspection. If the issue is confirmed, we will provide a replacement or store credit at our discretion.
Please note that we do not accept returns for any other reason, and no warranty or ongoing support is provided beyond this initial return window.
The product is not accepted back if at least one of the components is missing:
- a receipt proving the fact of purchase in the AresDrop online store;
The money for the goods will be returned within the terms established by the current legislation
Returns & Exchanges Policy – AresDrop
We currently accept returns for defective or damaged products only.
If you receive a defective item, please contact us within 48 hours of delivery with clear photos or videos showing the issue.
Conditions:
- Item must be unused and in original packaging
- All accessories must be included
- Proof of purchase is required
We do not accept returns for:
- Change of mind
- Wrong item ordered by customer
- Opened software or sealed items
Exchanges
We accept exchanges for defective products, subject to stock availability.
If the same item is not available, store credit may be offered.
Processing time: 3–7 business days after inspection
FAQs
Local Delivery (UAE):
Orders within the UAE are delivered within 1–3 business days via trusted courier services.
All orders are carefully packed to ensure safe delivery. For any questions about shipping, feel free to contact our support team.
You can check the status of your order at any time using the mobile number you provided during checkout.
A client that's unhappy for a reason is a problem, a client that's unhappy though he or her can't quite put a finger on it is worse. Chances are there wasn't collaboration, communication, and checkpoints, there wasn't a process agreed upon or specified with the granularity required.
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For any shipping questions, message or call us on WhatsApp at +971506206991. We’re here to help.
Yes, you need to provide your Order Number upon delivery to receive your order.Yes, you’re welcome to visit our office for an in-person purchase.
Please note that visits are by appointment only, as we operate from an office—not a retail store.
Our address is listed in the Contact Us section.
Yes, you need to provide your Order Number upon delivery to receive your order.
